Selecting the right service provider for your external call center is one of the success factors for your outsourcing.
However, only those who are properly prepared for the search and selection process will be able to identify the right partner.
In our ebook, “The Ultimate Guide to Outsourcing,” you will learn:
- How to identify your needs
- What information your requirements definition should contain
- How to conduct the provider search
- How to make a sensible pre-selection
- What you need to consider when evaluating providers and their offers
- What you should keep in mind when negotiating a contract
- How to properly prepare the start of the cooperation
Lesen Sie das eBook
Download the ebook and accompanying Excel template for call center selection and evaluation free of charge
Compact knowledge about the outsourcing process to call centers and helpful tips for evaluation and selection
With expert tips from call centers, call center associations and corporate decision makers