Your Outsourcing

Navigate your way through the outsourcing process with the help of our Excel workbook to make an informed call center decision.

The right approach is essential when preparing for your outsourcing project, searching for providers, as well as deciding on the right call center.

Our free Excel workbook provides a structured template and guide to walk you through the entire outsourcing process, including:

  • Defining your requirements
  • Creating a provider list
  • Evaluating the providers
  • Making an informed decision

Want to learn more about how to approach your outsourcing the right way? The workbook  is accompanied by our ebook, “The Ultimate Guide to Outsourcing.”

Nutzen Sie das Template

    100% free

    Download the Excel workbook and the accompanying ebook free of charge to ideally structure your outsourcing process.

    4 in 1

    From requirements definition and provider pre-selection to evaluation and decision, our workbook provides four templates.


    Instructions give you a quick overview of how each worksheet works, making it easy to use.